In 2017, Citi and Sears Holdings partnered together to introduce a Sears Mastercard called Shop Your Way. The card boasts an "industry-leading 5-3-2-1 rewards offer where customers can earn reward points on all purchases everywhere they shop."
Shop Your Way is a free social shopping destination and rewards program offering millions of products, personalized services, and advice. Through a network of retail partners and service providers, members can shop, compare, purchase items and earn points to use on future purchases.
All new Shop Your Way® credit card customers can earn Shop Your Way points on a "complimentary basis for 12 months from the date the account is open, which include:
Here's how to access your Shop Your Way Mastercard online, by mail, and by phone.
Register your card for online account access if you're a first-time user. Simply fill out the online form with your credit card number.
If you don't have your card on hand, you enter your information to receive a verification code that will allow you to register your card:
You can receive the verification code via text or phone. You'll have to agree to "receive a telephone call, voice message, or text message at the number selected for the purpose of receiving my Identification Code for this transaction."
Once you have an account set up, you can access your account with a secure login by entering your user ID and password.
The link lets you authorize the site to remember your user ID, but this is strongly discouraged if you are using a public computer. Citigroup Inc. also suggests you change your password every 60 to 90 days to help protect your identity.
From here, you can:
If you prefer to access your credit card login on your phone, get their free mobile app:
Shop Your Way for iPhone
Shop Your Way for Google Play
You can also opt to chat with Citi's credit card customer service through their chat. Just expect to experience higher than normal wait times.
Send them an email through a web-based email address.
Along with your message, you'll need to provide the following information:
Get in touch with Citibank's customer service faster by going to GetHuman's website. Type in "Citibank." in the search bar, and you'll find the bank's customer service number.
The site also gives you the following:
You can also choose to chat with an expert online now with Get Human's Just answer experts.
To reach Shop Your Way's customer department, call their toll-free phone numbers:
To manage your account: 1-800-991-8708
For technical assistance: 1-877-254-8073
You can access their TTY from either a landline or your cell phone:
711 (or other relay service)
To call Shop Your Way from outside the U.S., Canada, or Puerto Rico, call: 1-502-522-1600
Send general inquiries to:
Shop Your Way General Inquiries
PO Box 6282
Sioux Falls, SD 57117
Mail your credit card payment to:
Shop Your Way Credit Card Payments
PO Box 78024
Phoenix, AZ 85062-8024
If you're worried your payment won't make it in time, you can send your payment to:
Shop Your Way Credit Card
Overnight Delivery/Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213
You can visit the Shop Your Way head office at:
Shop Your Way
3333 Beverly Road
Hoffman Estates, IL 60179
Q: Where can I use my Shop Your Way credit card?
A: As the Shop Your Way credit card is a Mastercard, you can successfully use it anywhere Mastercard is accepted, at over 30 million merchants across 210 countries.
Q: Is there an annual fee for the Shop Your Way credit card?
A: No, this card doesn't come with an annual fee. However, there is a late fee of up to $40 for missing a payment deadline.
Q: How do I enroll in the Shop Your Way Rewards program?
A: Cardholders are automatically enrolled in the Rewards program once their application is accepted.
Q: Will I earn bonus points on everything I buy with my Shop Your Way card?
A: The terms and conditions place a limit on the amount of spending that can earn "bonus points between the gas, grocery, and restaurant purchases. The 3% to 5% points-back applies only to your first $10,000 spent annually, resetting on December 31 each year. Any amount after the $10,000 will only earn 1% back.:
Q: What are my Shop Your Way points worth?
A: Generally, you'll earn 10 points for every dollar you spend.
Q: Should I have any concerns about using my Shop Your Way credit card?
A: As the card is issued by Citi, you don't need to have any concerns about using the card. Citi received an 808 score (out of 1,000) in JD Power's 2022 US Credit Card Satisfaction Study. It also ranks the highest in customer satisfaction for small business banking.