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LL Bean Mastercard: How to Log In, Make Payment & More

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LL Bean's tagline is "The Outside Is Inside Everything We Make." The company was founded way back in 1912 out of Freeport, Maine, and its creator, Leon Leonwood Bean, started by selling just one product — the Maine Hunting Shoe, also known as duck boots or Bean boots.

In the 110 years since then, the store has expanded to sell a full line of clothing, from outerwear to footwear, daily clothing, and pajamas. All with the same end in mind — making clothes that keep you warm, cozy, and dry while sporting classic styles. The store also sells outdoor equipment, such as backpacks, tents, and firearms.

Starting in 2018, LL Bean paired with Mastercard to replace the existing LL Bean Visa cards. Anyone who had an LL Bean Visa card simply had to activate their new card and destroy the old one to seamlessly continue their account. The LL Bean Mastercard is a rewards credit card that's available to those with a good credit score, usually over 700. The card offers a number of perks, especially when it's used at the name store.

You can use the LL Bean Mastercard anywhere Mastercard is accepted, not just at an LL Bean store. That means you can use it at 10.7 million merchants in the United States as well as in over 21 other countries.

Solution iconLet's discuss how to use your LL Bean account to log in, make a payment, get in touch with customer service, and more.

Reach LL Bean Online

You can apply for the LL Bean Mastercard once you've created a registered user account on their site.

LL Bean Mastercard Online Application

To create an account, you'll need to provide:

  • Your email address
  • Create a 6-16 character password
  • Choose a security question from the drop-down menu
  • Provide a 2-50 character answer

Once you've created your user account, you'll automatically be bumped to the next page, where you'll be asked to fill in your:

  • First and last name
  • Address
  • Phone number

Once that's complete, you will be directed to Citibank's LL Bean application page. Verify your previous information is all correct, and provide the following information to complete your application:

  • Housing status (rent, own, other)
  • Monthly housing payment
  • Total annual net income
  • Date of birth
  • Social Security number

Once you've been approved for the credit card, log in to your account, where you'll be able to "manage your LL Bean Mastercard online 24/7."

LL Bean Mastercard Log In Page

Once there, you can:

  • Pay your bill
  • Track activity
  • Activate alerts
  • And much more

Retrieve your user ID by verifying your information. You can reset your password in the same way.

You can also go directly to LL Bean at doxo to pay your bill securely and quickly.

Doxo LL Bean Mastercard Payment Page

Contact the store's customer service department via an online "email form." Not truly an email, but you can send a message or ask a question of up to 2,000 characters. They request you don't send credit card or other sensitive information through this form.

Or, chat online about:

  • An order
  • A return
  • A product
  • Something else

Call LL Bean

LL Bean's toll-free phone numbers for customer service are:

  • 1-800-441-5713
  • 1-800-484-2614 for billing inquires
  • 1-877-254-7783 for technical assistance
  • 1-800-453-0659 for returns and exchanges

Calls are answered:

  • 7 am to 11 pm (EST) 7 days a week, 365 days a year
  • The best time to call is 1:30 pm
  • There's no phone maze to get to a human; one answers the phone!

For TTY:

  • Use 711
  • Another relay service

Calling from outside the U.S., Canada, and Puerto Rico? Dial: 1-208-822-2029

Woman Making a Phone Call

They even have an option where you provide your phone number, and a customer service representative will call you back.

Get in touch with LL Bean's customer service faster by going to GetHuman's website. Type "LL Bean" in the search bar, and you'll find the store's customer service number. The site also gives you the following:

  • The current wait time to talk to a human
  • The option to skip waiting on hold
  • The opportunity to get targeted help for:
    • Account access
    • To get banking help
    • To cancel your account
    • To dispute a charge
    • If you are having trouble sending a payment
    • If you have a different issue

You can also choose to chat with an expert online now with Get Human's Just answer experts.

Mail a Letter

Mailing a Letter

Send correspondence to LL Bean's head office:

LL Bean

15 Casco Street

Freeport, ME 04032

Mail your credit card check or money order, along with the payment coupons from your billing statement to:

LL Bean Mastercard

PO Box 9001068

Louisville, KY 40290-1068

Send a letter to Citibank (the card issuer) at:


388 Greenwich Street

New York, NY 10013

Go See Their Flagship Store

LL Bean Flagship Store

You can visit the LL Bean flagship store at:

LL Bean

95 Main Street

Freeport, ME 04032

The store is always open. Yup, 24 hours a day, 7 days a week, 365 days a year. They always have something exciting planned at their flagship campus, both indoors and outdoors.

FAQs about Your LL Bean Credit Card and Account

Q: What's the APR for a LL Bean Mastercard?

A: As of February 7, 2023, the APR for purchases and balance transfers is 19.49% to 28.49%, depending on your creditworthiness. The APR for cash advances is 29.74%.

Q: What other fees are associated with the LL Bean Mastercard?

A: The minimum interest charge is $0.50, and the cash advance fee is 5% of each transaction, with a minimum $10 charge. The balance transfer fee is 5% of each transaction with a minimum $10 charge.

An Information Page

Q: Is there a bonus for signing up for a LL Bean Mastercard?

A: If your application for the card is instantly approved, you'll get a one-time 15% off discount when you pay with your new card.

Q: What's the LL Bean Mastercard reward program like?

A: Excellent. You can earn a lot of "Bean Bucks" by shopping at one of the LL Bean stores or online. Rewards include:

  • 4% rewards at LL Bean businesses in the United States
  • 2% rewards at gas stations
  • 2% at restaurants

Bean Bucks won't be earned on:

  • Balance transfers
  • Convenience checks
  • Cash advances
  • Credits
  • Returned purchases
  • Money orders
  • Etc.