Credit Building Tips

It's always a little heart-stopping when you check your credit report and see your score has dropped by 100 points. Why does this happen, what does it mean, and what can you do about it?

There are many factors that can contribute to a drop in your credit score. While it's not uncommon for your credit score to drop some, if you experience a large plummet, it's good to understand this could be due to one big reason or a combination of several smaller ones.

Note iconWhile a 10 or 20 point drop may not necessarily negatively affect whether you would qualify to borrow money or get a new credit card, a drop of 100 points almost certainly would.

And if this credit score drop happens at the same time you are in the process of buying a house and need to get a conventional mortgage, a 100-point drop could disqualify you. You need a minimum credit score of 620 to qualify for a conventional mortgage.

If your credit score had been 700 (a "good" score according to FICO and "prime" according to VantageScore) and your score dropped by 100 points, you wouldn't qualify for any conventional mortgage, and your interest rates would be significantly higher.

8 Reasons Why Your Credit Score Dropped

There's also a difference between a gradual decline in your credit score and a quick (and significant) drop in the number. If your score drops by 100 points quickly, it's usually because you were more than 90 days late paying one of your bills.

1. You missed or made a late payment.

Your payment history accounts for 35% of your overall credit score. The factors that make up this payment history include:

Missing a credit card payment has an immediate effect on your credit score. If you are more than 30 days late paying a bill, lenders will report you to one or all three of the credit bureaus. FICO will drop a "very good" or "excellent" credit score by 63 to 83 points and a "fair" credit score by 17 to 37 points.

Person Reviewing Missed Payment

The penalty is even higher if you are 90 days late in making a credit card bill payment. Your "excellent" credit score will drop by 113 to 133 points, and your "fair" credit score will drop by 27 to 47 points. The higher your credit score before the missed payment, the greater the penalty will be.

Missing or making a late payment can drop your credit score by 17 to 133 points.

2. There was a change in your credit utilization rate.

Your credit utilization rate (CUR) measures how much credit you use compared to how much is available to you. Keeping your CUR below 30% is recommended, and some experts even urge a lower 10% to protect your credit score.

Credit Utilization Rate

For example, let's say you have a total of $50,000 in credit available between three or four credit cards. You owe $17,000 on one card, $8,000 on another, and $3,400 and $1,200 on the others; your total credit utilization ratio is calculated at 59%.

That's much higher than the recommended 30%. Your per-card credit utilization rate changes the percentages and informs you which credit card you should aggressively work towards paying down without adding more charges.

Although you owe more on the first card than the second one, your per-card credit utilization rate suggests that paying down the $8,000 owing on your card will help lower your credit score faster than paying down the $17,000 owing on the first card.

A change in your credit utilization rate can impact your credit score by up to 30%.

3. A negative mark showed up on your credit report.

Late payments or bankruptcies can leave a negative "mark" on your credit report. These marks can indicate that you failed to keep your agreement to pay back a loan, your account was sent to collections, you declared bankruptcy, or you had a civil judgment or a tax lien made against you.

These derogatory marks can stay on your credit report for seven years (longer if the mark is due to bankruptcy). They'll damage your credit score, but you can work to mitigate the damage by making minimum payments on time on each account, only applying for new credit if you absolutely need to, and keeping your balances low.

Reviewing Negative Mark on Credit Report

While seven years is a long time for your credit score to be negatively impacted, if you take the steps listed above, your credit score should start to improve.

Having a negative mark on your credit report will definitely drop your credit score, but due to the secret and proprietary way credit bureaus make this calculation, it's impossible to know by how much.

4. You paid off a loan.

You might think paying off debt will increase your credit score, but that's not always true. It is true when it comes to credit card debt, but paying off your student loan, auto loan, or mortgage will actually cause your credit score to fall.

The reason is that student or auto loans and mortgages are considered "installment" debts, where you pay an agreed-upon amount every month until the debt is paid out. Once the debt is paid back or retired, you'll have one less credit account in your name.

Paying Off a Loan

The types of credit accounts you have makes up 10% of your credit score. Ideally, you'll have a mix of accounts with some retail and credit cards, home loans, and installment loans. Making the last payment on your car or student loan is a reason to celebrate, but it will also cause a temporary dip in your credit score.

5. You closed an older account.

The length of your credit history is also considered when credit bureaus calculate your credit score. This accounts for 15% of your score; the longer you've made payments on time and in full, the better your score will be.

For this reason, you don't want to unnecessarily close an older credit card account, even if you no longer use it regularly. Closing accounts can actually hurt your credit score. You want as high a credit limit as possible, and long-standing closing accounts lower the credit limit that's available to you.

Closing a Credit Account

You might consider closing the account if you no longer use a credit card that charges you an annual fee. But before you do, check with the credit card company to see if they'll issue you a "no annual fee" card or upgrade you to an unsecured card. That way, you'll still benefit from the card's credit limit but not shell out money each year for the privilege.

6. You applied for new credit accounts.

When you apply for a new credit card, the card issuer will want to check your credit risk with a hard inquiry or "hard pull."

Applying for credit cards is an important step in establishing and building credit and worth the dip in your credit score a hard inquiry will cause if you pay off your credit statement in full by the due date.

Applying For New Credit Accounts

By checking if you qualify for a new card by using issuers' preapproval or prequalification offers, you can reduce the number of hard pulls on your credit report. Another tip to protect your credit score is not to apply for several credit cards at the same time. By waiting a few months between applications (or even more if you already have a lower score), your overall score won't drop significantly.

Applying for a new loan or credit card will generally drop your credit score by five to 10 points.

7. There were inaccuracies on your credit report.

It's bad enough when you fall behind on your bill payments, and this negatively impacts your credit score. What's worse is if the credit score drops due to errors on the part of the credit bureau. Credit files can get mixed up, and information is input incorrectly or not input in a timely manner.

Last month I wrote about incorrect scores that Equifax sent out in the spring. Equifax described the issue as a "flub" even though millions of U.S. consumers were provided with inaccurate credit scores, and one Florida woman found her credit score to be off by 130 points.

Person Reviewing Credit History

If you see an error on your credit report, you should deal with it as soon as possible. You can send four types of "dispute" letters to address the issue: a general dispute letter or a 609, 611, or 623 dispute letter.

The first step to disputing information on your credit report can be handled by a general dispute letter; if that doesn't fix the issue, you can then send a 609, then a 611, then a 623 dispute letter until you get the issue dealt with. Ultimately, the Fair Credit Reporting Act (FCRA) is on the consumer's side and will help you if needed.

Inaccuracies on your credit report can drop your credit score — sometimes dramatically.

8. Someone stole your identity.

In 2021 the Federal Trade Commission reported the total number of identity theft reports at a whopping 1,434,676. More women than men were victims, and the age group with the highest number of victims were those aged 30-39.

Loans and credit card fraud were the top types of identity theft. Only government documents and benefits showed a higher number of identity theft. According to TransUnion, 19 people are victimized by identity theft every minute.

Fraudster Stealing an Identity

Identity theft works like this: A fraudster would apply for new credit, max out the credit card and fail to make payments. Every credit inquiry could take 10 - 20 points off your score. The increase in credit card debt will hurt your score. Missed payments will have the biggest impact.

Fraud from identity theft can ruin your credit score.

When to Start Worrying About a Large Drop in Your Credit Score

The bad news is that nothing is permanent in credit. Your credit score can be fair to good one day, and then the next time you check, it may have dropped significantly due to your spending and bill-paying behavior or forces outside your control.

The good news is also that nothing is permanent in credit. Your credit score can be lower than you like, but by applying good money-managing habits, you can overcome and build up your credit over time.

Before you start to lose sleep about a "sliding credit score," keep these points in mind:

Fluctuations are normal. Credit scores are calculated by a series of criteria on a variety of factors and are never truly constant. Paying bills a little late, applying for a new credit card, or changing your credit utilization rate all contribute to your higher or lower score.

That's not to say that a 40-point drop shouldn't grab your attention or a 100-point drop should prompt you to take immediate action, but there's a normal rhythm to your score going up or down. What's more important than stressing about these ups and downs is recognizing the difference between a "natural rhythm" and a red flag.

Man Worrying About Credit Score

Don't stress until you need to. Timing is everything, and until you apply for a loan, mortgage, or credit card, the number doesn't really affect your life and finances.

While you always want to work towards maintaining at least a good credit score, especially pay attention in the six months before you may need to apply for some type of loan or credit card. If your credit score is too low, you run the risk of not qualifying for a loan or getting charged higher interest rates than necessary.

Your credit report means more than your credit score. Credit reports detail your bill payment history, current loans, debt load, and other financial information. They list where you live and where you work, plus whether you've been sued, arrested, or have filed for bankruptcy.

You want to keep an eye on your credit report and make sure the information shown is accurate. Credit card bureaus are not infallible, and it's important to regularly check your credit report for any mistakes or inaccuracies that will negatively impact how lenders see you.

If you're experiencing a downward drop in your credit score, make sure to check your credit report and see if any of the eight issues are relevant to you.

Facing up to what's happening is the first step towards fixing the problem. And fortunately, with diligence and discipline, even a poor credit score can be turned into a good or excellent one.

Did you know there are nearly 40 credit reporting agencies in the U.S.? But you've probably only heard of three of them as they're the ones regularly, and almost exclusively, referred to when talking about credit bureaus.

The three main credit reporting agencies are TransUnion, Experian, and Equifax.

They collect information on how Americans manage their financial obligations and then sell that information to lenders and credit-scoring companies. Lenders and credit-scoring companies then use that information to determine whether someone is a good loan or credit card candidate, how much they can safely loan them, and what interest rate they should offer.

While there's no need to keep these three agencies on your contact's "favorites" list, it is good to know how to get in touch with them if the need arises.

Overview of the "Big Three" Credit Bureaus

As you'll read below, each credit reporting agency has an extensive database. Forbes Advisor puts the number at approximately 220 million U.S. consumers. Whenever you apply for a loan or a credit card, it's "almost a given" that the lender will look at the credit reports compiled by at least one of these agencies.

They gather the lion's share of information about individuals and businesses from "data furnishers." These include lenders, banks, credit card issuers, collection agencies, and others. They can also gather information from public records and from data aggregation companies like Public Access to Court Electronic Records (PACER) and LexisNexis.

Equifax Credit Bureau

Equifax was founded in 1899 and is the oldest of the big three credit bureaus. It's currently headquartered in Atlanta, GA, and has approximately 11,000 employees. Their strongest presence in the U.S. is in the south and midwest, and they operate or have investments in 24 countries.

They collect and "aggregate" information on over 800 million consumers and more than 88 million businesses around the world. In addition to collecting credit and demographic data, they also sell credit monitoring and fraud prevention services to customers.

Equifax is a publicly owned company (stock ticker symbol EFX), and Better Business Bureau currently gives them an A rating. In spite of this rating, they've come under scrutiny for violating the FCRA.

TransUnion Credit Bureau

TransUnion was founded 54 years ago, and its headquarters are located in Chicago, IL. Like Equifax, they are a publicly owned company, and as of 2021, reported having 10,100 employees. It's reported to be the smallest of the big three credit agencies.

The latest numbers from TransUnion say they have a consumer credit database of 1 billion consumers in 30+ countries. Their global customer base extends to over 65,000 businesses, and they offer more than 3 billion updates per month from data providers.

The largest shareholders of TransUnion stock (stock ticker symbol TRU) are Goldman Sachs and Advent International. They have an A- on their Better Business Bureau rating but have also dealt with lawsuits and government penalties relating to credit-reporting practices over the years.

Experian Credit Bureau

Experian is the youngest of the big three credit agencies, founded in 1996 in Dublin, Ireland. They're an American-Irish multinational data analytics and consumer credit reporting company. Their U.S. headquarters are located in Allen, TX, and they have over 20,000 employees in 43 countries.

Experian was created when the "now-defunct British retailer GUS acquired TRW Information Services — the largest U.S. credit bureau at the time." Since then, Experian has expanded around the globe, with operational hubs in England, Brazil, and California.

Its business focuses on credit, marketing, consumer services, and analytics. Experian tracks information on consumers, businesses, insurance, motor vehicles, and "select lifestyle characteristics."

Publicly owned (stock ticker symbol is EXPN.L), they have the lowest Better Business Bureau rating at B+. Experian has also experienced its fair share of legal woes, with consumers reporting outrage over a hard-to-cancel monthly subscription service that was offered as a "free credit report."

Even worse, 60 Minutes aired a segment about the number of errors on American credit reports. The news show interviewed three former Experian employees who described their experiences of company policies restricting them from fully investigating consumer disputes.

Scoring Models: VantageScore versus FICO

Before 2006, credit scores were generated by the Fair Isaac Corporation (FICO). In order to compete with FICO, TransUnion, Equifax, and Experian joined forces to create VantageScore. The first VantageScore model — 1.0 — could score 15 million more people than FICO had previously done.

In 2022, the latest tri-bureau credit scoring model is VantageScore 4.0. This version added features that let the model score 37 million more U.S. adults than was possible previously.

VantageScore Versus FICO

FICO and VantageScore use the same range for credit scores — 300 to 850- but they use different calculations to determine your credit score. FICO uses five categories of information and designates lending risk as poor, fair, good, very good, and exceptional. VantageScore uses six categories of information and designates lending risk as very poor, poor, fair, good, and excellent.

Reasons to Contact a Credit Bureau

Many people view checking their credit report like they would view going to their doctor. They only think about making a doctor's appointment when something is wrong. Most of us don't consider regular medical checkups necessary unless we have an ongoing health concern.

We'd like to suggest you think about reading your credit reports more as you think about going to your dentist. Most people make regular dental appointments to have their teeth cleaned to ensure their mouth stays healthy, and so we're aware of any issues before they become major ones.

Regularly checking your credit report is one good way to be aware of the health of your finances. The government seems to agree, as they offer you a free copy of your credit report every year. Due to the COVID-19 pandemic, they're offering free weekly online credit reports through December 2023.

Annual Credit Report Request Page

Three important reasons to check your credit report regularly are:

According to Alvenetta Wilson, Business Office Technology professor at San Jacinto College, one of the biggest misconceptions people have about credit bureaus is that:

"There's no reason to check their credit often if they have decent credit because the credit bureau produces accurate information."

Unfortunately, if you further research the history of the three main credit bureaus, you will find several instances of data breaches, lawsuits, fines, and even, in some cases, charges by the U.S. Department of Justice for sales to identity thieves.

Most recently, a Tennesse woman brought a lawsuit against all three credit bureaus, alleging the companies violated the U.S. Fair Credit Reporting Act. TransUnion, Equifax, and Experian all marked the woman as "deceased" on credit reports they created and then sold to third parties.

The complaint charges that these credit bureaus:

"Violated the FCRA by failing to follow reasonable procedures to assure the maximum possible accuracy of the information they reported about our client, which led to the companies falsely claiming our client was deceased."

The woman has disputed the inaccurate information since September 2021. Frustratingly, "all three companies allegedly lack the procedures to confirm a consumer is deceased even when the consumer communicates directly with them."

Hopefully, this will help you see how checking your credit reports might be worthwhile. An important part of becoming and staying financially healthy is knowing what's on your credit report and how to deal with any errors and possible fraud.

How to Contact the Big Three Credit Bureaus

While it's impossible to walk through the front door of any of these offices, we've found as many ways as possible for you to contact and communicate with Equifax, TransUnion, and Experian.

Equifax

Website: Equifax

Mailing address:

Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

Note iconNote: If you are mailing any type of dispute letter to Equifax, make sure to send it by certified mail and get a return receipt. If you are asked to include supporting documents, make copies, and don't send the originals. Unless you're specifically asked to. Then make a copy for yourself and send the original.

Phone number: 1-866-640-2273

Contacting Credit Bureau

Calls to this number are answered by a real person, and a call-back is available. The best time to call is 9:05 am, with an average wait time of 20 minutes.

Call center hours are:

9:00 am to 9:00 pm (E.T.) Monday through Friday
9:00 am to 6:00 pm (E.T.) Saturday and Sunday

Email: My Equifax

TransUnion

Website: TransUnion

TransUnion global offices

Mailing address:

TransUnion

P.O. Box 1000

Chester, PA 19022

Note iconNote: If you are mailing any type of dispute letter to TransUnion, make sure to send it by certified mail and get a return receipt. If you are asked to include supporting documents, make copies, and don't send the originals. Unless you're specifically asked to. Then make a copy for yourself and send the original.

Phone number: 1-800-916-8800 (Customer service)

Calling Credit Bureau

Calls to this number are answered by a real person, and a call-back is available. The best time to call is 8:15 am, with an average wait time of 22 minutes.

Call center hours are:

8:00 am to 11:00 pm (E.T.) Monday through Friday
8:00 am to 5:00 pm (E.T.) Saturday and Sunday

1-833-806-1626 (Tech support)

Call center hours are:

8:00 am to 9:00 pm (E.T.) Monday through Friday
8:00 am to 5:00 pm (E.T.) Saturday and Sunday

Social: @AskTU (Facebook)

@Ask T.U. (Twitter)

Private messages or D.M. center hours are:
5:00 am to 12:00 pm (E.T.) Monday through Sunday

Experian

Website: Experian

Mailing address:

Experian
P.O. Box 2104
Allen, TX 75013-0949

Note iconNote: If you are mailing any type of dispute letter to Experian, make sure to send it by certified mail and get a return receipt. If you are asked to include supporting documents, make copies, and don't send the originals. Unless you're specifically asked to. Then make a copy for yourself and send the original.

Phone number: 1-714-830-7000 (Best toll-free number)

Speaking to a Credit Bureau

Calls to this number are answered by a real person, and a call-back is available. The best time to call is 8:15 am, with an average wait time of 21 minutes.

1-800-493-1058 (Customer service department)
1-866-617-1894 (Membership questions)

Call center hours are:

7:00 am to 8:00 pm (E.T.) Monday through Friday
7:00 am to 7:00 pm (E.T.) Saturday and Sunday

Online: Dispute online

Order an Experian Credit Report

This service will cost up to $12 (plus tax) for a one-time Experian credit report, plus you can dispute online for free.

Order an Experian CreditWorks Basic report

This service is free from Experian and will give you an Experian credit report every 30 days on sign-in and basic Experian credit monitoring, and you can also dispute online for free.

Email: support@experiandirect.com

Other:

Experian Corporate Headquarters
475 Anton Blvd
Costa Mesa, CA 92626
1-714-830-7000

Experian Corporate Headquarters
955 American Lane
Schaumburg, IL 60173
1-224-698-5600

Social: Experian Facebook

@Experian (Twitter)

Alternate Credit Bureaus

Experian, Equifax, and TransUnion aren't the only credit reporting agencies out there. There are many other companies that provide credit reports of various sorts. Most have picked a niche for themselves, from rent and utility tracking to monitoring checking accounts and insurance behaviors.

Here's a quick glimpse of the alternative credit bureaus and what information they track.

Contacting Alternate Credit Bureaus

Background checks:

Banking:

Histories:

Identity protection analytics:

Medical records:

Motor vehicle records:

Public information:

Identity Theft Contacts

If you think you might be the victim of identity theft, you should contact your local law enforcement, your state attorney general, and/or the Federal Trade Commission (FTC). The FTC also has helpful information on how to protect yourself against identity theft.

Victim of Identity Theft

Federal Trade Commission

Website: www.ftc.gov/idtheft

Mailing address:

Consumer Response Center
600 Pennsylvania Avenue NW
Washington, DC 20580

Phone number: 1-887-IDTHEFT (1-877-438-4338)

State Attorneys General

Website: www.naag.org/naag/attorneys-general/whos-my-ag.php

You can visit this website to see a list of all 50 U.S. states, plus the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands attorney generals' contact information.

You may be surprised to learn that many Americans currently have issues with their credit scores — and it's not their fault.

In August of this year, CBS News reported that Equifax:

"Admitted last week that it misreported some consumers' credit scores."

Over three weeks this spring, the credit bureau sent out incorrect scores for consumers who were applying for mortgages, car loans, and credit cards.

The Wall Street Journal pushed back against Equifax's CEO, Mark Begor, when he said,

"The impact is going to be quite small, not something that's meaningful to Equifax."

He described the issue as a "flub," while the WSJ found that according to bank executives and others "familiar with the errors," the company provided inaccurate credit scores on millions of U.S. consumers.

A Florida woman who experienced the "flub" and found her car loan to be "substantially pricier" is now part of a lawsuit that's seeking class-action status against Equifax. Nydia Jenkins was pre-approved for a car loan in January, but it was denied in April because her credit score was off by 130 points.

Ms. Jenkins then had to buy a car from a different dealership that charged her a much higher interest rate. Her pre-approved rate would have had her paying $350 each month for the car loan, but the new rate has her paying $544 each month. That adds up to about $2,352 more each year she has the loan.

LendingTree surveyed more than 1,000 U.S. consumers to see whether they thought their credit scores "accurately reflect their financial responsibility." On the report, 42% of Americans said their credit scores stopped them from getting some type of loan.

Note iconShockingly, 44% of Gen Zers don't know their credit scores, and 25% don't know how to find out what it is. The survey also found that, overall, 19% of all Americans don't know their credit score, and 12% admit they don't know how to check it.

While you may or may not be one of those millions affected by the spring's problems, it certainly makes a good case for checking your credit report for errors and dealing quickly with any you find.

Not all errors are widescale as the ones I talked about above. Sometimes they're a result of simple human error. Credit files can get mixed up, data entries can be mistyped, names misspelled, or a furnisher falls behind in updating their system.

Sometimes, errors on your credit report are a sign of identity theft. If there's an account on your credit card or a loan application you don't recognize, don't wait to contact the credit bureau to investigate.

Fortunly recently posted two concerning statistics that should wake all Americans up:

If the first basic step is to check your credit score number, the next step is to check your report for any errors. And if you do find an error or two? That's where 611 dispute letters come to the rescue.

What is a Credit Report Dispute Letter?

Solution iconA credit report dispute letter is well-named. It's just what it sounds like — a letter you send that tells the credit bureau you don't agree with one of the items on your report.

You can send the letter directly to the credit bureau (they're also called credit reporting agencies) or to the data furnishers that gave the information to the bureau in the first place.

You can choose to send a credit report dispute letter through an online form, but experts recommend that you print a physical copy and send it through the U.S. postal system. For the price of a stamp, you get these two advantages:

The Federal Trade Commission (FTC) recommends you send your letter by certified mail and ask for a return receipt. That way, you have indisputable proof the credit bureau or data furnishers received your letter.

Credit Report Dispute Letter Template

There are three types of credit report dispute letters. You can send a general dispute letter — simple and easy. This type of letter shows the mistake made, provides proof, and asks the bureau to fix the mistake.

Then there are the numbered credit dispute letters — 609, 611, and 623. Each of these letters references a different section of the Fair Credit Reporting Act (FCRA). The act was created in 1914 to make sure Americans had the following rights:

What is a 611 Credit Report Dispute Letter?

Not surprisingly, a 611 credit report dispute letter references Section 611 of the FCRA. Just like a 609 credit report dispute letter references Section 609 and a 623 credit report dispute letter references Section 623 of the FCRA. They're all variations on a theme.

Solution iconYou can think of a 611 credit report dispute letter as a second state letter. You learned about a 609 credit report dispute letter in this earlier post. If you don't get the answer you wanted from the 609 letter, a 611 letter is your second kick at the can.

Signing a Dispute Letter

After you write the initial 609 letter asking the credit bureau to verify an item on your credit report, they'll get back to you with one of two responses. The hoped-for response is, "Oops, our mistake. We will correct it, and the error will no longer affect your credit score." End of the correspondence.

If they respond by letting you know they checked the information and believe no error was made, you can write them a second letter. A 611 letter of dispute.

How Do You Write a Successful Dispute Letter?

A 611 credit report dispute letter needs to include four specific parts:

1. Your identifying information:

  1. Your full name
  2. Account number
  3. Date of birth
  4. Your address
  5. Driver's license number (optional)
  6. Social Security number (optional)
  7. Date of your letter

2. The company information you're making a dispute against:

  1. Name of company
  2. Company address

3. Dispute information:

  1. Report name
  2. Number each item you would like corrected
  3. Dates of the disputed information
  4. Explanation of inaccuracy

4. Enclosures:

  1. The source of your disputed information
  2. The type of information you're disputing
  3. Dates that refer to the timeline you're disputing
  4. An explanation, along with documents, to prove the credit bureau made an error
  5. A copy of a government-issued identification card (a driver's license or state I.D. card, etc.)
  6. One copy of a utility bill, bank or insurance statement
  7. Copies of your identification documents

It's also good to know that along with sending a 611 letter to your credit bureau, you can also send a copy with the same information to the company that gave the wrong information to the bureau. For instance, if your credit report lists wrong information from your bank, landlord, or cell phone company, you could (and probably should) send them a duplicate of what you've put together to send to the credit bureau.

Successful Dispute Letter Information

Make sure to keep all original paperwork. Mail one copy to the credit bureau and one copy to the furnisher. Don't forget to pay extra money to send both packages by certified mail and ask for a return receipt.

I've given you the snail mail addresses of the three main credit bureaus before, but here they are again:

Equifax Information Services LLC

P.O. Box 740256
Atlanta, GA 30374

Experian

P.O. Box 4500
Allen, TX 75013

TransUnion LLC

Consumer Dispute Center
P.O. Box 2000
Chester, PA 19016

Each of these credit bureaus provides an online link to download a dispute form but remember that the FTC recommends you go the extra mile and print out and mail your dispute letter with all the supporting documentation.

Another helpful tip is to dispute one error at a time. If you find a large number of errors, you may want to group them into bundles and space out the disputes.

Example of a Successful Dispute Letter

Dispute Letter Example

Here's a template we found on Debt.com that anyone can use for a simple 611 dispute letter:

<Date>

<Your name>
<Your address>
<Your email>
<Date of birth>
<Social Security number (optional)>
<Driver's license number (optional)>

<Credit bureau name>
<Credit bureau address>

Subject: Disputed items in Credit Report

I am requesting a reinvestigation of the following data that appears on my credit report. On <date>, your company responded and stated that the data which appears below is verifiable and, therefore, cannot be deleted.

At this time, I ask that you provide all supporting documentation and information on how you arrived at that conclusion.

This is my request and right under FCRS 611.

Please reply within the time limits as stated by the FCRA or delete the data which appears on my credit report.

Disputed Item 1

<Name of company>
<Address of company>
<Company phone number>
<Account number if available>

Reasons why this is an error <list your reason(s) here>.

I have enclosed the following documentation to support this request: <summarize the documents you're enclosing>.

Thank you for your time.

Sincerely,

<Your signature>
<Print your name here>

Enclosures: <list items enclosed>
<Copy of the credit report with the item(s) circled or marked>
<Items proving your identity>
<Documentation that proves your case>

Once a 611 Letter is Received by the Credit Bureau

Once the credit bureau receives a 611 letter, they are required by law to

"Conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed statement, or delete the item from the file…"

In other words, if you ask them to check again, they must do so. And they need to do it free of charge within 30 days of receiving your letter. They're entitled to a 15-day extension if they get new information that's relative to their investigation.

Sending a Dispute Letter

If, after the reinvestigation, the disputed claim is found to be:

The credit bureau has no choice but to promptly:

A 611 Credit Report Dispute Letter is not a Loophole

Go online, and you'll see vendors selling these types of letters and bragging they're a loophole that will let you play the system. Nothing can be further from the truth.

The FCRA protects its consumers' right to question whether there's an error on their credit report. If an error is found or the information provided to credit bureaus and furnishers cannot be verified, they must remove it.

If the credit bureau can provide the information to show an item on your credit report is legitimate, they are under no obligation to remove it. Any legitimate item will stay on your credit report until enough time has passed and it falls off.

You are far better served to work hard on repairing your credit report by paying your bills on time, paying your credit card balances strategically, and asking for higher credit limits, than trying to play the system over fake negative items.

These three strategies are considered "highly influential" in raising your credit score by Nerd Wallet. While they include six other ways to improve your credit fast, these three help you the most.

Reviewing Credit Report

Paying your bills on time is the "largest scoring factor in FICO and VantageScore credit scoring systems." If you find you can't make a payment and the time drags on over 30 days, call your creditor and let them know. Make arrangements with them for how soon you can pay and ask them if they would not report the missed payment to the credit bureaus.

Strategically paying your credit card balances is linked to your credit utilization. Develop the discipline to use less than 30% of your credit card's limit — lower is even better. You can manage this by keeping an eagle eye on your credit card and paying off the balance once you see you're getting close to the 30% utilization cut-off line.

Ask for higher credit limits to repair your credit score. Your credit utilization ratio will drop if you receive a higher credit limit and don't add to your credit balance. Your credit utilization ratio will drop if you receive a higher credit limit. Don't spend the extra credit limit!

Please let me know if you have questions in the comments about how to fix your credit, build your credit, or do anything credit-related! I'm here to help you eliminate your debt and improve your credit.

One of the most recent surveys reports that 77% of Americans are anxious about their financial situation regarding money, credit, and debt. So stressed, in fact, that 43% feel tired, 42% find it hard to concentrate at work, and 41% don't sleep as well. All because of money.

Unfortunately, when you're stressed, the study also shows that you are less likely to:

Falling behind on your bills or debts makes matters even worse. And if you find you have debts in "collections," the knots in the pit of your stomach can lead to ulcers. Not good.

Let's discuss how collections work, what happens when you have a collection on your credit score, and how to fix it.

What's a Collection Debt?

Having a debt in collections is, unfortunately, one of the "most serious negative items that can appear on your credit report," according to Credit Karma.

Solution iconIf you have a debt and still haven't been able to pay it for 120 to 180 days after the due date, your original creditor may send the debt to a collection agency. Some of the most common types of debt are credit card debts, mortgages, car loans, and student loans.

Once a debt is handed over to a collections agency, you can expect to hear from them sooner rather than later. They operate on the premise that the earlier they track you down, the better their chance of collecting the overdue money.

Debt Collection Notice

Collection agencies get paid by getting the debt paid. In other words, they get paid for results. That's why the industry has such a bad rap. They don't get paid to help you, so there is no incentive to work with you or even to work with the law if they can get away with it.

Payments on your credit report that are 120 days overdue will lower your credit score more than a payment that is 30 days overdue. And having more than one debt transferred to collections also impacts your credit score.

What Matters When It Comes to Your Collection Debt?

According to Rob Rader, President at Top Choice Consultants LLC, it's helpful to know what matters when it comes to any collection debt.

He says:

"The biggest hit to your credit score will occur when that first collection account reports. Each additional collection will have more of a marginal impact. As long as the collection agencies are not continuing to update the account every month, the score impact will lessen over time."

The date a collection debt is listed on the credit report matters significantly. The more recent, the more negative the impact is on your score. Bizarrely, this is true even if you pay off the collection agency debt.

Person Calculating Collection Debt

Rader lists an example where a debt was defaulted on five years ago but only now was it sold to a collection agency. The credit bureau then lists the "open date" as the current year.

Again, this matters because the more recent, the more damaging. And in 99 times out of 100, paying the debt off will not make a difference to your score. It will stay the same until seven years from the date of your first missed payment with the original creditor.

How Many Points Does a Collection Make a Credit Score Drop?

FICO Scores consider a good credit score somewhere between 670 and 739, a fair credit score from 580 to 669, and a poor credit score from 300 to 579.

Fico Credit Score Ranges

VantageScore has a slightly different scoring system. They consider a good credit score between 700 to 749, a fair credit score from 650 to 699, a poor credit score from 550 to 649, and a very poor credit score from 300 to 549.

VantageScore Ranges

To have a very good credit score with FICO, your number will have to be between 740 and 799. An exceptional credit score for FICO is between 800 and 850. Vantage Score considers an excellent credit score to be between 750 to 850.

It's important to understand the factors that make up the respective scores, as this impacts how many points a collection causes your score to drop.

With FICO, they determine the scores by assigning values to percentages:

VantageScore uses "influential" language to calculate what weighs more and less in their credit scoring:

There's not always a clear-cut answer to the question, "how many points does a collection drop my credit score." There are other factors to consider apart from how much your debt figure is and how long your debt has been in collections.

It does matter if this is the first time you have had an unpaid debt go to a collections agency. If you have a high score of 700, the first time you have an unpaid debt that gets sent to a collection agency, you can expect your credit score to drop over 100 points. Sometimes.

If your score is less than 700, it can drop even more.

The amount of the collection debt doesn't seem to change how many points your credit score can drop. Whether your debt is $200 or $100,000, your credit score drops by the same number of points.

Can You Have a Debt in Collections and Still Have a Good Credit Score?

You may think there's no good news when it comes to your credit score plus collections debt, but it is possible to have a 700 credit score even with a collections remark on your report. It's not common, but still possible.

Remember, a credit score of 700 is considered to be in the middle of the good range for FICO and at the lower end of the good range for VantageScore.

Lisa Goh, the CFO of Sensible Dollar, reports that there are over 50 scoring models that are used for FICO scores. No wonder it seems so elusive to understand how credit bureaus come up with their credit score numbers and what yours might be.

Credit bureaus use algorithms to determine your score. Each algorithm starts with a perfect 850, which is the highest possible credit score and only 1.6% of all credit-holding Americans have this score.

Not that you need to have a perfect score to "hit the pinnacle of what [lenders] care about." A score above 760 or 780 will get you the same treatment as if you had a score of 850. The national average FICO score hit a record high of 703 in 2019.

Your perfect starting score of 850 then gets points taken off for "every circumstance that, according to the algorithm, is less than ideal." Circumstances such as payment history, the length of credit history, and other information.

High Credit Score

So, if it's possible to still attain a 700 credit score with a debt in collections, what factors come into play?

According to Goh, the contributing factors are:

Solution iconCollections that are less than $100 won't significantly impact your credit score, and some score models will disregard them altogether. Having said that, if your debt in collection is over $100, your credit score will be impacted, possibly severely.

In a nutshell, if the most lenient scoring model is used that weighs more heavily on your credit history, the collections are almost at the seven-year mark where they will disappear from your credit report, and you only have one which has been settled; you may still see a credit score of 700 on your report.

Some More Good News

CNBC reported that two-thirds of medical debt in the U.S., effective July 1, 2022, will no longer be included on consumer credit reports. Equifax, TransUnion, and Experian went back to "strip" the debt information out of the reports.

There's also an increase in how long it takes for medical debt to show up on someone's credit report. Before, it was six months; now, it's one year.

And sometime in the first six months of 2023, they'll also eliminate unpaid medical collection debts from reports if the debt is under $500. This will be a significant help to the 1 in 10 Americans who carry medical debt over $250

Stripping Credit Report Medical Debt

The Consumer Financial Protection Bureau reported that as of spring 2021, 58% of bills that had been sent to collection agencies were medical bills. They also found that medical collections were "less predictive of future payment problems than other debt collections," like mortgages or car loans.

Once a medical debt goes to collections, it will affect your credit score. Up until now, these debts would stay on your credit report for up to seven years, even if you paid them off. The new rule will now remove them if they are paid off.

"Some of the newer FICO and VantageScore algorithms report that they disregard paid medical collections and place a lower emphasis on unpaid medical debt compared to other types of debt." This statement was given by Ted Rossman, a senior industry analyst at Bankrate.

He went on to say there "seems to be an acknowledgment that medical care is essential and should not be penalized by the credit bureaus."

A Healthy Mindset

Remember the study we talked about at the beginning of this article? The one that said 77% of us are anxious about our financial situations? The Mind Over Money study didn't end there.

Once they discovered how stressful the topic of finances is to most people, they asked them to do a short mindset-shifting exercise. The exercise asked people to think about long-term goals. They didn't have to think for a long time, as little as a few seconds.

Person Shopping Online

You might be as surprised as I was to learn that thinking more about the big picture caused this same 77% of stressed Americans to be:

  1. More likely to feel in control of their finances and their lives.
  2. More likely to make a habit of writing down their budget.
  3. Less likely to spend their paycheck as soon as they get it.

The study's outcomes are so powerful you may want to practice these smart Money Mindset tips to lower your stress, make better financial choices and see your credit score rise!

Giving makes you feel good. It's been linked to the release of oxytocin, a hormone that "induces feelings of warmth, euphoria, and connection to others." Giving elicits feelings of gratitude which is integral to happiness, health, and social bonds. A wide range of research, including the book Why Good Things Happen to Good People, finds that giving to others results in better health.

Giving comes back to you. Whatever you can afford to give — a little money, a little time, a little service, you'll find yourself in a better place and in better spirits. And maybe your credit score will start to reflect that.

Even the most financially savvy of us may find ourselves in a position where we get behind on paying our bills. Sometimes the cost can simply result in paying extra interest we hadn't counted on, but sometimes the cost is higher.

Solution iconUrban Institute reports that roughly 77 million American adults have a credit file with some level of debt in collections. On average, they owe $5,178.

If you haven't made at least the minimum payment to a particular creditor or lender, the first step will often be to have an in-house collections representative contact you. Not just once or twice but multiple times.

When Does a Collections Agency Step In?

If you don't respond to this in-house representative and don't make a payment within three to six months, the issuer may pass your debt on to a third-party collections agency.

According to CNBC Select, there are currently 7,060 collection agencies in the U.S.

"A collection agency is a company hired by lenders, creditors, medical providers, and federal and local governments to get you to pay or make arrangements to pay what you owe them," Shelley-Ann Eweka, a wealth management director at TIAA, told CNBC Select.

Typically, the original creditor either sold the debt to a "debt buyer" or turned it over to a collection agency. The goal of a collections agency is to get the money.

A Collections Agency

The strategies they may use to get you to pay your debt can be one or all of the following:

Debt.org says there are three phases to a typical debt collection process:

  1. Your creditor's internal collector will work with you. At this point, the lender is still motivated to "play nice" with you as they want to keep a positive relationship.
  2. The second stage happens when the original creditor hires a third-party agency to recover part or all of the debt. If they do, the collection agency will earn a commission from the creditor.
  3. If neither of the two steps works, your original creditor writes off your debt and sells it to an outside collection agency. The debt is usually sold for pennies on the dollar, and it's up to the collection agency how much of the total debt they can get back.

So, how do you avoid being sent to collections?

What To Do Before Your Debt Gets Sent to Collections

If you do find yourself in debt and in need of help, most major credit card companies now offer customer assistance and recognize the toll the Coronavirus pandemic has taken on Americans, and are willing to extend grace.

Paying Down Credit Card Debt

Here are a few potential solutions to avoid debt collectors:

If you're not able to pursue any of these options, dealing with a debt collection agency may be inevitable. Here's what you can expect.

Your Rights When Dealing with a Collection Agency

If you simply can't satisfy your debt before it's turned over to a collection agency, you should know your rights when it comes to dealing with an agency.

Debt collection agencies have a bad reputation because they cannot only contact you through every communication system available but also take debt settlements to civil court. A 2020 study from Pew Charitable Trust reports the number of debt collection lawsuits jumped from 1.7 million cases in 1993 to 4 million cases in 2013.

The study also reveals that "less than 10 percent of defendants in debt collection lawsuits from 2010 to 2019 had counsel, while nearly all plaintiffs did." Moreover, in the last decade, courts favored more than 70% of lawsuits by awarding default payments to the plaintiff.

Note iconIn essence, most people who deal with a collections agency are taken to court, and most of these court cases favor the collection agency.

Thanks to the Fair Debt Collection Practices Acts, there are restrictions on what a collector can do to get you to pay your debts.

What Collectors Can't Do

They may not:

The Association of Credit and Collection Professionals (ACA International) represents the majority of U.S. collection agencies (approximately 3,200), requiring them to obey all laws and regulations. The organization also has its own codes of ethics and operations.

The ACA requires its members to "treat consumers with consideration and respect" and "communicate with consumers with honesty and integrity." It also restricts collectors from engaging in "dishonorable, unethical or unprofessional conduct … likely to deceive, defraud, or harm a consumer."

Person Learning Their Rights

Solution iconIf a collection agency is harassing you, you can report them to the Attorney General's office in your state or the Federal Trade Commission. You can also sue them in state court.

Suing a collections agency in court isn't easy, and you should hire an attorney to represent you. You'll have one calendar year from the date of any violation on the collection agency's part to file a lawsuit.

Andrew Katzman took his debt collectors to court and won $1,700 to compensate him for the harassment he endured. Even though the debt was because of a communication breakdown between the hospital and his insurance carrier and had been resolved, the collections agency continued to harass him.

In Andrew's case, he kept getting phone calls for four months after the issue was settled. The collections agency had him on auto-dial and called him after he let them know the issue was resolved. He requested they stop calling, but they didn't, and he estimated the phone rang twice a day.

Does Paying Off Collections Help Improve Your Credit Score?

Unfortunately, even paying off an account that's gone to collections doesn't immediately improve your credit score. What it does accomplish is "end the harassing phone calls and collection letters, and it will prevent the debt collector from suing you."

Stilt is an organization focused on providing credit to immigrants and the underserved. They say having a collection on your credit report can lower your credit score by approximately 110 points. If your score had been in the "fair" category, it might drop down to the "bad" category.

Note iconEven after paying your debt, you'll need to wait until your debt score reaches its limitations period before it recovers. This period can last up to seven years before it disappears fully from your credit score.

The good news is that the more time passes after you pay your debt, the less influence it will have on your credit score.

Paying a Debt Collector

Although your credit score may not jump up immediately, other significant ways resolving this debt will benefit you include:

The FICO 9 scoring methodology is only being phased in gradually, but most lenders are poised to start using them. In this latest version of the FICO score, medical bills will be given less weight, and debts in collections will be entirely ignored.

Removing a Collection Account From Your Credit Report

Knowing that even paying off your collection debt in full doesn't automatically boost your credit score isn't the last word on the subject. There are other ways you can eliminate collections accounts from your credit score.

1. Order credit reports from Experian, TransUnion, and Equifax.

The first step to take is a look at your current credit report. These three credit bureaus extended the time they're allowing Americans to check their credit report for free. You now have until December 31, 2023, to get a weekly update through the Annual Credit Report website.

Free Credit Report Request

2. Write a statement of explanation to explain your circumstances. Adding a statement of explanation to your credit report can be viewed by potential lenders when they are checking your account and may be helpful in opening up a dialogue between you.

Don't waste this opportunity by writing something that excuses why your account has been sent to a collections agency. Lenders aren't impressed by the "my dog ate my homework" type of excuse. Rather, an explanation about how you lost your job due to a COVID-related or other natural or declared disaster may change the lender's perspective on your trustworthiness.

Writing a Statement of Explanation

It's important to remember to ask the credit bureau to remove this statement after the delinquent account in question isn't on your credit report. Leaving the statement after the account has been removed may raise unnecessary questions in a potential lender's mind.

3. Dispute any errors. This is an important step to take if you want more information about the collections agency's claim or if you don't think you owe the money. The Consumer Financial Protection Bureau has a list of sample letters you can use to deal with debt collectors.

A Debt Dispute Letter

They note that if you use any of their sample letters, it's crucial to do so right away after the initial contact is made by a collections agency. As well, it's important to keep copies of any letters you send and receive.

4. Send a pay-for-delete letter. This is a way to "heal" your credit score by bartering with the collection agency. If you are prepared to pay your debt to them, you can offer payment in full in exchange for a "pay-for-delete" letter.

Pay For Delete Information

Credit Repair suggests you include the following information in this type of letter:

5. Ask for a goodwill letter. A goodwill letter is a written request to one of your creditors asking them to remove a negative mark on your credit report out of the goodness of their hearts.

A Goodwill Letter

While they suggest you not get your hopes up that this tactic will work, they also say it doesn't hurt to ask. A goodwill letter is your attempt to connect emotionally with creditors.

6. Get professional help. Sometimes you're in too deep and just need a helping hand. Contact the National Foundation for Credit Counseling (NFCC) and ask to work with a nonprofit credit counselor.

NFCC Credit Assistance

It's in your best interest to settle any outstanding debts as quickly as possible. Paying or settling collections will end the harassing phone calls and collection letters and keep the debt collector from suing you.

Now that the COVID-19 pandemic seems to be in the rearview mirror as far as the government is concerned, they have stopped letting us check our credit reports every week and reverted to one free credit report check each year.

These reports list your bill payment history, loans, current debt load, and other financial information. They include information on your work and whether you've ever been sued or filed for bankruptcy. Or whether you've been arrested and have a criminal record.

Lenders, insurers, employers, and rental property owners can all check your credit score before they lend you money, hire you or allow you to become their tenant. Lenders use the information to determine whether you're a good risk to lend money, and your lending history will help them decide what interest rate to charge you.

They'll go to a credit reporting agency and check the information this agency has on you. The credit report agency manages its records and may or may not have every bit of information about all your accounts. The information they do have has to be accurate but not comprehensive.

Note iconThe trouble is there are three main credit reporting agencies — Experian, Equifax, and TransUnion.

There are several other credit reporting agencies that aren't as mainstream, and you don't often know which agency will be used to report on you. It could just be one, or they could go the distance and check all three main credit bureaus.

The way to ensure any future lender, insurance agency, employer, or landlord has the most accurate, comprehensive, and up-to-date information on your account is to regularly check your credit report and look for any errors. If there are errors in your credit history, like a lender claiming you haven't paid a loan when you have, you need to address these errors as soon as possible.

That's why the federal government lets you check your credit report for free once a year. That is, one free report from every credit reporting agency. They encourage people to check their reports for the reasons listed above and to help you catch signs of identity theft.

Three Simple Steps to Request Your Free Credit Reports

Central Source, LLC is the authorized government body that accepts your request for your annual credit report in three easy steps.

The first step asks for your legal name, current address, previous address if you've lived at your current address for less than two years, and your Social Security Number.

Annual Credit Report Request

Next, you'll be able to choose which credit bureaus' report you want: Equifax, Experian, TransUnion, or all three. And finally, you'll need to answer a set of security questions to verify your identity.

The security questions you'll be asked to answer may require your tax information or other information that you'll have in your files, but no one else will know or be able to guess.

Note iconWait a minute. Did you notice that this request will give you an annual free credit report? It doesn't mention getting your credit score along with the report. To put it bluntly, you won't get your credit score.

You may be deep in the land of Google, skimming how to get your credit score for free, and read several sources that indicate that your free annual credit report from Annual Credit Report also gives you your credit score. It doesn't.

Why You Should Get Your Annual (and Free) Credit Report

If you're not going to get your credit score which may be what you're vitally interested in determining, why should you ask for your annual credit report?

What a Credit Report Contains

You'll be able to see:

Your credit report contains a breakdown of your financial history within the last seven to ten years.

Have You Met FICO?

Most of us have probably heard about FICO. We may not know exactly who he is and what he's about, but bring up the topic of credit reports and scores, and fairly soon, his name gets thrown around.

Solution iconThe Fair Isaac Corporation (FICO®) developed a credit scoring system in 1956 and named it after themselves. Initially, the system failed, and credit bureaus didn't take another look at it until 1989 when they created the FICO score using a "closely guarded mathematical formula that considers a variety of information contained in consumers' credit bureau reports.

FICO determined that five types of behavior would be considered when coming up with a credit score: payment history, the current level of debt, types of credit used, length of credit history, and new credit accounts.

In 2022, FICO isn't the only credit scoring system used, but it certainly is the biggest. Whether it's the best may be up for debate. Gartner Peer Insights ranked eight FICO alternatives and awarded them between 4.2 and 4.8 stars.

FICO Score Timeline

Not on Gartner Peer Insight's list is VantageScore. The three major credit bureaus created this credit scoring model. These companies wanted to create a credit scoring model that competed with FICO while expanding their credit scoring reach.

They stated that their goal was to give more consumers, like college students and new immigrants, the ability to have a credit score. Not everyone is eligible to get a credit score.

You can only get a FICO score if you have at least one account open with at least six months of credit history. Not only open, but you'll need to have at least one account that has generated a report within the last six months.

VantageScore can generate a score with only one month of credit history, and they only need one account's report within the past two years. This makes it much easier for those who don't often use credit or have just started using credit.

How to Get All Three Scores For Free

So, if the Annual Credit Report doesn't give you your credit score for free, who does?

Many services and websites advertise a "free credit score." Some of these are legitimate, but many are not quite as free as they may seem at first glance.

Free Score Online Website

Free Score Online offers a 7-day free trial with credit scores and reports from the three main credit bureaus. To get your free 7-day trial, you will need to give your credit card number and information. That way, once the seven days have passed, your card will automatically be charged the $29.95/month membership fee.

Membership with Free Score Online gives you monthly updates on your credit scores and reports from the three main credit bureaus. You'll get daily credit monitoring and alerts and $1 million in identity theft insurance. Their Credit Insights pinpoint what's most affecting your scores, and their credit specialists are available to help you make sense of your credit.

National Credit Report

National Credit Report invites you to "view your free scores now" by signing up for a free 7-day trial. Like Free Score Online, they'll require your credit card information and automatically begin billing your card $29.95 each month after the initial free trial period is over.

Credit.com Credit Product

Credit.com promises to give you both your credit score and a credit report card (a summary of your full credit report) completely free of charge. They stress there's no catch and will let you have your credit score without a credit card or a hard inquiry.

If you're looking for a truly free experience, don't accidentally sign up for ExtraCredit. After a free trial period, your credit card will automatically be charged $24.99 (plus any applicable tax) monthly unless you cancel.

Experian Credit Score Website

Experian goes one better. They let you view your Experian credit score for free. No credit card is required. Simply visit their website, select "Reports and Scores" from the header menu, then select "Free Credit Score." Input your information as directed and select "Create Your Account." Simple as that. You'll immediately see your Experian credit score.

You can also view your credit score from the two other credit bureaus, just not for free. To view these additional two credit bureaus will cost you a one-time fee of $39.99

Creditwise Sign Up Page

Creditwise is powered by Capital One and is "free for everyone." It checks your score on TransUnion and Equifax and offers a dark web scan.

Credit Karma Website

Credit Karma uses VantageScore 3.0 to calculate your credit scores from TransUnion and Equifax for free. Year-round. There's no limit on how many times you can check your score, and it's considered a soft inquiry that won't negatively impact your credit scores.

Major credit card companies have begun to provide credit scores for their customers every month. However, not every credit card company does, so check if yours offers the info. The score is usually listed on your monthly statement or can be found by logging in to your online account.

Auto loan companies are also getting on board with sharing your credit score. They'll see your credit score when they need to pull a hard inquiry on your credit report to assess whether you are a good risk. It's not really in their interest to withhold this from you, but it's also not in their interest to pull your score if you're not actually buying a vehicle from them.

Non-profit credit counselors are willing and available to talk to you (for free) if you are having trouble with your credit. HUD-approved housing counselors can often give you a free credit report and score and help you review them.

So, Where's the "Free"?

Solution icon There is a way to work around companies that offer a free trial and then go on to start charging your credit card for their services. It takes some extra work and a good memory, but it can be done.

First and most importantly, read the fine print before you take someone up on their free offer to see what might be hidden in the small print.

Next, sign up for a free Experian account. After signing in, you'll have to log out of your account for this next step to work.

At some point in the near future (potentially on your next sign-in), you'll see an upsell offer to try their paid offering for free for 7 days. After the 7 day free trial, you'll be charged $24.99 per month.

For this to be free, you will need to sign up for the free trial, check your scores, and then cancel the account before the automatic payments begin. Put the end date in your calendar, set an alert on your phone, place a sticky note on your bathroom mirror or do whatever it takes to remind yourself to cancel the account.

Signing Up for a Free Trial

After you've retrieved your credit scores on all three bureaus, log in to your account and find "Your Account" on the home page. Look for "Membership Details" or some language like this, and you will find a place to "Cancel Your Membership."

The trick is that you can do this over and over again. You've probably heard of people signing up for a free, limited-time streaming service on Amazon or another platform. Cancel once the free period is over, wait a while, and sign up for another free trial.

Same idea, different product. No entertainment, but a great step towards financial health.

Credit Score FAQs

Q: Is it ever worth paying a fee to check my credit score?

The Consumer Financial Protection Bureau recommends you check your credit report and score at least once a year and more often before you make a major purchase that involves getting a loan, applying for a new job, or if you think you may be the victim of identity theft.

Q: Do I have more than one credit score?

You do have more than one credit score. Credit scores are calculated based on the information in your credit reports. If the information about you in the credit reports of the three large consumer reporting companies is different, your credit score from each company will be different. Lenders also use slightly different credit scores for different types of loans.

Q: What's an educational credit score?

Some credit score sources provide an "educational" credit score instead of a score that a lender would use. The Consumer Financial Protection Bureau (CFPB) published a report on the differences between educational scores and lenders' use.

The differences have to do with how the scores are generated, and the report looked at whether those differences disadvantaged the consumer. The report found that only for a "substantial minority" did the different scoring models give "meaningfully different results. Ones that would impact a lender's decision.

Credit Score FAQs

Q: Do credit bureaus score differently?

The scoring models do indicate that each credit bureau has its own typically generated credit score ranges:

FICO: 300 - 850

VantageScore: 501 - 990

Equifax: 280 - 850

Experian: 330 - 830

TransUnion: 300 - 850

Q: Do variations between credit scores ever lead to "consumer harm?"

Harm could happen if, after buying (or getting a free) credit score, a consumer understands their score to be quite different from what a lender would understand it to be. A credit score that's higher than it should be might prompt a consumer to apply for a loan that wouldn't be approved, and their credit score would drop as a result of the hard inquiry.

So, to recap, while getting a free credit report once a year is easy, it takes a little more work to find ways to get a free credit score. You don't just have one credit score, and they're not all the same, but for most people, the difference is minor and doesn't negatively impact their ability to borrow money.

Many people Google online to find out why their credit score isn't changing.

CRedit (Reddit's credit subreddit) is a forum where people can post their questions and get answers from the general public, which may or may not be the ideal way to get solid financial advice.

I found a question from last year where someone posted:

"I have been paying off a decent portion of my credit card since the start of 2021 (at least a few hundred/month and a few thousand here and there), but my credit score does not budge at all and stays at 712 on Credit Karma/TransUnion. I recently also got a new credit card and am waiting for its statement to potentially change my credit score as well, but I don't understand what is happening and if my credit score is stuck or something."

Seven helpful readers weighed in with comments and questions of their own that ran the gamut:

"Check your FICO scores."

"Utilization has no month-to-month memory in current FICO score models, so your score will improve as you lower your credit card balances, dropping your revolving utilization %."

"Man, I feel like we need a sticky at the top of the sub explaining the differences between FICO and Vantage score for those who don't know the difference."

"Paying down balances usually helps, but the totality of the report also matters, which is why it's also important to know what is on your report in order to determine how the scores may increase."

Umm. If they weren't clear before they asked their question, I'm not sure they're any clearer now. Let me see if I can help here.

Your Credit Score Seems Stuck

If you're asking why your credit score hasn't changed or moved in months, there are probably a couple of pieces to your question. Let's start with:

Q: Is "months" a long time when it comes to movement on a credit score?

Solution iconA: Knowing how your credit reports get updated could be helpful here. Lenders (credit card companies, car loan companies, mortgage lenders, and any other company lending you money) usually update your account information about once a month or at least every 45 days.

They send the new information to the nationwide credit reporting agencies: Equifax, TransUnion, Experian, and Innovis.

Although lenders typically submit information every month to 45 days to credit reporting agencies, updates aren't necessarily done in real-time. If the lender is behind with their updates, there can be a significant time delay. But probably not months.

A Poor Credit Score

Q: Okay, I've been patient, but my score still isn't moving. Why is it constantly the same?

Solution iconA: If you don't ask a loan company to lend you money and you have the same credit cards and pay them off each month without fail, your score will stay the same because nothing has changed.

If you miss a payment but overall have a good credit history, it's not likely to change or lower your score. But the same is true if you have several negative factors on your credit report, then a single positive action, like making a full payment, may not change or boost your score.

Suppose enough time has passed for the credit reporting agency to have reasonably updated your report, and your activity has been relatively constant. In that case, your score may stay the same because of your lenders.

Building your credit score takes time because lenders look for a long-term pattern of dependable payments. They look at your whole report, not just whether the credit score number is high or low.

That's good news because if you continue to make payments consistently, lenders can see what type of a borrower you are every month.

Some lenders look for diversity in credit reports. If you've just had one credit card for years and paid it faithfully, your score will stay the same. While that's good, what's even better is for your score to increase so you can be considered a good risk when it comes time to borrow more money, for example, when you want to purchase a house.

What You Really Want

When it comes to credit scores, what you really want is a stable high score.

Solution iconEquifax considers credit scores between 580-669 as fair, 670-739 good, 740-799 very good, and 800 and up as excellent.

So, if your credit score is 740 or higher and it hasn't changed or moved in months, you've got nothing to worry about. A credit score above 740 lets you "make a lower down payment, get a more attractive interest rate and save on private mortgage insurance."

Equifax Credit Scores

A credit score above 800 gets you the best credit cards, mortgages, and competitive loan rates. The best credit cards let you earn generous rewards on groceries and dining out. CNBC chose the American Express® Gold Card as the best rewards card.

To finance new purchases or get out of debt with a balance transfer card, you'll also have to have excellent or at least very good credit.

If your credit score is lower than 739 and it hasn't changed or moved in months, you can do things to get it going in the right direction.

Ways to Get Credit Score Moving

1. Don't miss payments.

Making or missing payments is the number one factor when it comes to calculating your credit score. Payment history accounts for 35% of your FICO score — more than any of the other four factors.

How you've managed your credit accounts is the factor used by 90% of top lenders. Research has shown that payment history tends to be the "strongest predictor of the likelihood that you'll pay all debts as agreed to."

Making a Credit Card Payment

While a few late payments aren't going to automatically lower your credit rate, get into the habit of paying on time all the time. Set up payment alerts on your calendar and when possible, set up automatic withdrawals from your bank account to the account holder.

This works best when the payment is a consistent amount each month, like with a car payment. If the account can vary significantly over the course of a payment schedule, this may be harder to manage on a monthly budget.

2. Don't let your debt balances get too high.

This may be a little trickier to wrap your head around, but you'll appreciate how important it can be when you consider that this factor accounts for 30% of your credit score. Together, this and your payment history have the biggest impact on your score.

Popular wisdom suggests that you use only 30% of the credit you qualify for. If you were to Google "how much of my credit limit should I use," you'll get about 1,230,000,000 results. I didn't check all of them, but most sources agreed that using 30% or less of your credit limit is the best way to maintain a good or excellent credit score.

Paying With a Credit Card

Some experts suggest that you should aim for less than 10%. Financial expert John Ulzheimer, formerly of FICO and Equifax, told CNBC:

"Less than 10% is much more doable [than the 1% of healthy utitlization], and it will serve your scores well. [It] is great for both FICO and VantageScore's scoring systems."

Keep your credit utilization ratio as low as possible, or at least under 30%. If your total credit limit for all credit accounts is $20,000, your total credit balance debt shouldn't exceed $6,000. Or, if you want to follow a financial guru's advice, keep your total credit balance debt under $600.

3. Increase your credit history.

It may sound, on the face of it, impossible to increase your credit history. That's like saying, "Be older than you are." But when it comes to moving your credit card forward faster, there are ways to increase your credit history.

Credit History Form

I previously outlined what a tradeline is and how to make them work for you. Getting two or three "seasoned" tradelines can help you quickly jump to a higher credit score if your current score is less than ideal.

4. Limit your credit applications.

When you apply for a mortgage, a line of credit, a credit card, or a personal loan, the lender will want to check your credit report to see if you're a good risk. Checking your credit report for these types of loans is considered a "hard inquiry" or "hard pull" and can negatively affect your credit score in the short term.

Filling Out a Credit Application

While the inquiry will stay on your credit report for two years, it will usually only impact your credit for a few months. This isn't typically a big deal, but limiting the times your request triggers a hard inquiry is a good way to keep your score from moving in the wrong direction.

5. Get a credit mix.

You'll want to show lenders and credit scoring models that you can manage more than one type of debt.

A Credit Mix

Rather than only having a credit card, a mortgage, or a personal loan, it will provide a more well-rounded look into how you handle money and whether you can keep on top of multiple types of debt repayments.

If Your Credit Score Drops Even if Nothing Changed on Your Credit Report

With different scoring models used in the industry, it's not unheard of for your credit score to change even when nothing has changed on your credit report. And that's because there are two types of credit scoring models.

Types of Credit Scoring Models

Essentially, scoring models use either a statistical or judgmental scoring analysis. There are more credit scoring models than just these two, but they all tend to fall into one of two categories. Because of these scoring models, the end credit scores can differ.

You can appreciate how your credit score can differ depending on whether an "averaged-out" model is used or an "individual experience" model is used.

Another reason your credit score could drop even if nothing changes on your credit report is human error. Your credit report and resulting score are input by real people who can mistype, misread or simply mess up.

If you think that's happened to you, there's a simple fix. It's called "sending a 609 dispute letter," which simply asks to see all the information in your credit file. I wrote a helpful post on this, along with an easy-to-follow template and all the information you need for where to send it and what to expect.

Need a Fast 40-Point Raise?

If your credit score seems stuck and you need to move the score in the right direction quickly, here are ways to raise your credit score. The post by Sarah Edwards at SoloSuit outlines six ways to raise your score. Use one or two for a modest raise, or combine as many of these as possible to give yourself a powerhouse 40 points raise.

Ways to Raise Credit Score

The six ways mentioned are:

  1. Make sure your credit report is accurate.
  2. Remove a late payment.
  3. Reduce your credit card debt.
  4. Become an authorized user on someone else's account.
  5. Pay twice a month.
  6. Build credit with a credit card.

Managing your credit score is one integral way of managing your wealth. Even if you don't consider yourself "rich," there are so many good reasons to eliminate debt and improve your credit.

With good credit, you'll move into a position where you can start to think about investing in real estate and other ways to have your money make money. For now and for your future.

And maybe the most important reason of all to work hard at getting a good, very good, or even excellent credit score is the peace it helps bring. Life is challenging on many fronts, but it can be a little less challenging without the extra burden of carrying unnecessary debt. And a lot better.

If you've looked at your credit report lately, you may have seen a "Factual Data" inquiry and wondered what it is.

You're not alone. It's a strange mark to see, and its meaning is a bit more deceiving than what you might think at first glance.

What's a "Factual Data" Inquiry?

Solution iconActually, Factual Data isn't a what; it's a who. Factual Data is a company that provides consumer credit and verification services to the mortgage and consumer lending industry, employers, and landlords throughout the U.S.

It may be listed on your credit report as Factual Data®, Kroll Factual Data, Inc, Kross Factual Data, or CBCInnovis, but it's all the same company. The company started in 1948 as the Credit Bureau of Columbus and was acquired by Kroll, a corporate consulting firm, in 2003. In 2015 Kroll and CBCInnovis merged, and CBCInnovis used its original name until 2019.

If you see Factual Data on your credit reports, it's likely because the company was hired by a mortgage lender or another loan company to run an in-depth credit check.

They don't lend money or provide a service to the consumer; they do the work to ensure you are a reasonable credit risk. In addition, they provide risk mitigation by automating the underwriting process in the United States.

Factual Data Website

Their website describes the way they work as:

"Operating a proprietary platform with direct connections to the GSEs [government-sponsored enterprises] and a deep roster of interfaces with leading LOS [loan origination system] and POS [point-of-sale] systems; Factual Data® has the technical ability and expertise to stay at the forefront of the digital mortgage ecosystem and emerging technologies."

If you've approached a bank, mortgage loan institution, or another lending agency, they will likely reach out to Factual Data. As long as that lending institution has a reason that's permissible under the Fair Credit Reporting Act (FCRA), they'll be allowed to dig into your current financial situation as well as your credit history and prepare a thorough report.

Factual Data® has also expanded its business to help landlords and rental companies by retrieving credit data on an individual to check their employment status and income. They use DataVerify to provide identifying information and ArmRent to report on any criminal records and eviction data. These are called third-party verifications.

Just to be clear, Factual Data shows up on your credit report only after you have applied for some kind of credit. You started the dance by seeking some kind of loan, and they checked you out on behalf of the lender.

If you didn't start any loan process and see a Factual Data inquiry on your credit report, you'll want to dig into why this happened. It may be that you've unwittingly been the victim of identity theft. We'll talk about this a little later.

Can You Trust Factual Data?

In the past 18 months, the Better Business Bureau gave Factual Data an A+ rating, although they noted that "this business is not BBB Accredited." Disturbingly, customer review ratings on the site were 1 out of 5, with 145 complaints closed in the last three years and 27 complaints closed in the last 12 months.

Francis-Mailman-Soumilas, a consumer law firm from Philadelphia, recently settled a case against Factual Data® in Federal court.

"Comer, W. v. Factual Data. Pre-filed. Factual Data mixed our client's information with another individual. The Factual Data report contained a civil judgment that belonged to another individual. The court documents for the civil judgment being reported by Factual Data had a different address and a different middle initial than that of our client. The case was settled."

Solution iconDespite these negative reviews, according to Finance Jar, Factual Data isn't a scam; it's a legitimate organization.

Factual Data Review

If even a legitimate company gets complaints and lawsuits filed against them, it reinforces the notion that in today's climate, monitoring your credit is an activity you simply cannot afford to ignore.

Credit Karma is a great place to sign up for free credit scores and reports, free credit monitoring, free identity monitoring, and information to help you get savvy regarding your credit.

Where Does Factual Data Get Information on You?

Know Your Credit Score reports that Factual Data:

"provide[s] risk mitigation, credit reporting, and independent verification services using items such as public records, verification through your social security number, as well as looking at credit information using FICO scoring models."

Factual Data will start by looking at credit reports generated by CRAs (consumer reporting agencies) — Experian, Equifax, and TransUnion, the big three. Then, they'll combine these three reports into one comprehensive document.

Creditors, like banks and credit card issuers, report information about their customers and accounts. This information is sometimes simply shared, while other times, and for other types of data, the information is sold.

Woman Checking Credit Score

Factual Data does not calculate your credit score. Instead, they simply provide information about your credit history, such as amounts owed, length of credit history, new credit, payment history, types of credit used, inquiries, and public record information.

This information is then given to the lending institution that instigated the report, and they'll then use FICO scoring models. Factual Data is not involved in deciding why your score is a certain number.

What they must do (by law) is give you a copy of the credit report they made. If you request it. In fact, on their frequently asked questions page, they invite you to contact them by fax, mail, or phone to get a copy:

Phone: 877-216-3463
Fax: 866-516-3502
Factual Data
Attn: Consumer Assistance
PO Box 530090
Atlanta, GA 30353

Alternately, and for the most up-to-date report, you can directly contact the three credit bureaus or request all three through AnnualCreditReport.com.

What Impact Does a Factual Data Inquiry Have on my Credit Score?

A Factual Data inquiry falls into two categories: hard credit checks and soft credit checks. Hard credit checks are done for mortgages and loans and are more invasive and in-depth.

You need to give authorization before a hard credit check happens. If one shows up on your credit report, which you didn't first approve, it's an unauthorized credit inquiry.

This matters because a hard credit check will cause your credit score to drop. Typically a hard credit check will cause your score to drop by a couple of points, but if there are several applications on your report, this would indicate that you're financially unstable.

Poor Credit Report

The exception is when you're shopping for a mortgage and want to check out various lending institutions. You get 14 days to comparison shop mortgages, and each pull in the same category will be considered a single credit check, as long as you do this in the same two-week period, anyway.

A soft credit check is used by prospective employers and landlords to verify one's identity, background, and credit score. Lenders can run soft inquiries when you apply for a job or apartment, but they also appear on your credit report when you get pre-qualified for a loan or check your credit score.

Unlike a hard credit check, a soft pull doesn't hurt your credit rating.

How Many Points Can My Score Drop Before I Should Worry?

Experian assesses a good credit score as between 670 and 739 on the FICO Score range. However, when it comes to VantageScore, a good credit score is between 661 and 780.

Credit scores start at 300 and top out at 850. This number measures how likely a person is to repay a loan. The higher the number, the lower the risk.

The average credit FICO score in 2021 hit a record high of 714. Considering a credit score of 700 or more is considered a good score, this is encouraging news for how the average American views debt.

While improving your FICO score is helpful as it not only makes you a better risk for getting a loan approved, it also helps you secure better terms and even lower interest rates.

According to Bankrate, a hard credit inquiry can drop your credit score by up to 10 points. FICO has a more modest assessment of how much your credit score may drop:

"For most people, one additional credit inquiry will take less than five points off their FICO scores."

They also explain that although hard credit inquiries may stay on your report for up to two years, they only take credit inquiries done in the previous 12 months into account. Once you have a credit inquiry on your account for more than a year, they no longer consider it a factor.

A Good Credit Score

Other inquires that are considered "hard" inquires (and thus ding your credit score) are when:

In general, according to FICO, the more inquiries you have in the same period, the more you'll be perceived as a higher risk. Statistically, people with "six inquiries or more on their credit reports can be up to eight times more likely to declare bankruptcy than those without inquiries on their reports."

Even though inquiries can play a part in assessing risk, they play a minor part and are only 10% of what makes up a FICO Score. It's more important that you pay your bills on time and that your "overall debt burden" gets lowered by regular payments.

To answer the question, how many points can my score drop before I should worry? By now, you'll see that as long as your credit score remains over 670, there's really no cause for concern.

If your score is below this, you may want to consider how many times you want to incur the points a hard credit inquiry will give you.

What if The Report Has the Wrong Information?

Even though you can't specifically dispute a credit score, you can dispute inaccurate or incomplete information on your credit report. For additional information regarding scores, please visit www.myfico.com.

If you think the Factual Data inquiry is on your report by mistake, your first step should be to send a debt verification letter to the three credit bureaus — Equifax, Experian, and TransUnion. You should also ask to have a fraud alert placed on your credit report.

Equifax Fraud Alerts

The FCRA requires companies to provide you with the details and a copy of your report. You have 30 days by law to dispute an inaccurate entry on your credit report, so don't dilly dally.

Another way to safeguard your credit reputation is by signing up for a credit monitoring service. These services let you know when new entries show up on your report and also let you know when your score changes for any reason.

Forbes Advisor used a 16-point data system to review 13 popular credit monitoring service providers. They picked the best services based on these four categories:

The best credit monitoring services also include:

How much a credit monitoring service costs depends on the company and the types of features they include. Often you'll pay a monthly subscription of between $7 and $40 for individual plans.

Although some plans offer family protection at no extra cost, certain plans consider family protection an upcharge. In addition, while there are free credit monitoring services, they tend to be less comprehensive and may only provide single-bureau monitoring.

Also, make sure you read the fine print when choosing a plan that's right for you.

Victims of Human Trafficking

Finally, because we live in the real world where bad things happen to good people, if you are or have been a victim of human trafficking, there are ways to protect your identity and block anyone, including the CRAs, from giving your personal information to others.

Writing a Human Trafficking Block Request

First, submit your human trafficking block request to Factual Data via mail or fax using the form located in the Human Trafficking Block section or by mailing or faxing your request to:

Fax Number: 866-516-3502
Factual Data
PO Box 530245
Atlanta, GA 30353

Your request must include the following:

Ultimately, you should monitor and pay attention to the health of your credit score. The good news is that you're not alone in this and the FCRA, backed by the might of the United States government, is in your corner.

Over half of Americans (53%) surveyed in 2019 say that debt reduction is one of their top priorities. That same survey showed that nearly a quarter (23%) say they have no debt. Millennials seem to be a debt-averse generation who view debt as an unnecessary burden and one they're determined not to pick up.

Mortgages and student loan debts are easily the two biggest financial obligations we carry. These types of debt vary by generation but, surprisingly, not by a lot. Baby Boomers have an average debt of $186,506.00, while Generation X owes an average of $226,238.00 and Millennials an average of $214,112.00.

Nitro surveyed 1,000 Americans and looked at how debt — or the absence of debt — impacts their quality of life. They found that the vast majority of them carry some form of debt, with credit card debt being the most common type of debt they carry. Seventy-five percent owed in the neighborhood of $7,000 in credit card commitments.

Debt can quickly spiral out of control, and if you're looking to get organized and start eliminating these outstanding payments, you'll have to put together a plan.

A "Get Out of Debt" Plan

Benjamin Moore famously said:

"If you fail to plan, you are planning to fail."

That's very true when it comes to dealing with your debt. Without a plan, you won't be able to anticipate what risks and problems you may encounter along the way, and you'll likely waste time trying to solve challenges you didn't anticipate.

Problem-solving often costs money, so without a plan, you'll work against your best interests by failing to create and stick to a plan.

Man Reviewing Debts

Here's the outline of a doable four-part plan:

I'm going to jump to Step 2 first and then circle around and fill in the other steps after. I want to get it out of the way before moving on to the other steps because Step 2 contains what might trigger the most panic and anxiety.

Verify the Debt (from a Collection Agency)

When you're contacted about a debt you owe, you may hear from an in-house debt collector. If you're a few weeks or months behind on paying, your Walmart credit card company (for example) could contact you directly.

But once your debt is over a few months, the creditor (Walmart) may hire a collection agency to try to get the money owed, or they'll sell your debt to a collection agency. Still using Walmart as an example, they'll be guaranteed part payment — pennies on the dollar — of your original debt and then will write off the rest as a loss.

The result is that any outstanding long-term debt you owe is now controlled by a collection agency whose top priority is to get their investment money back, not care for your financial (or mental/emotional) well-being. As of June 27, 2022, the debt collection business is a multi-billion dollar industry.

Note iconThere's a reason why the term "debt collector" scares us. One of the most alarming calls you can get regarding debt is from one of these collection agencies. Customer service is not on their list of priorities, and they can be aggressive and intimidating.

While the Fair Debt Collection Practices says they can't do the following:

It's not uncommon for them to do so and even illegally threaten you with lawsuits to shock you into paying. There may be kind-hearted debt collection agencies who are filled with compassion for your financial situation, but they seem to be as rare as hen's teeth.

Before you think the only reasonable response to being contacted by a debt collection agency is to curl up under your covers, you'll be happy to hear that you have powerful and legal ways to deal with them.

Speaking to a Debt Collector

First of all, never assume the collection agency is right about how much you owe or even if you owe them money. According to last year's Consumer Financial Protection Bureau (CFPB), about 70 million people heard from a debt collection agency and were told they owed them money.

Hold on to your hats here. More than half — 35+ million people said the collection agency was wrong. Not just wrong, but nearly half of those 35+ million people (17+/- million people said that someone else owed the money. Not them.

I hope this gives you some perspective if a debt collection agency comes looking for you.

Other reasons the 35- million were wrongly contacted included:

When over half of the calls are made by collection agencies at large, you should seriously procrastinate before hitting the panic button. Granted, you may not be one of the 35+ million people wrongly contacted, but there's a 50/50 chance you are.

And if you do owe money, you still need to take crucial steps before writing a check and sending it off. These steps ensure you don't pay money you never owed in the first place, you no longer owe because they waited too long, or you pay money for a full-on scam.

The Power of a Debt Verification or Validation Letter

Although Google (and others who should know better) can use the terms "debt validation" and "debt verification" interchangeably, they're technically different types of letters with different purposes.

Solution iconOne letter comes from a debt collector, and the other is a letter you send in response.

Under federal law, a debt collector must send you a debt validation letter within five days of contacting you. They can't simply call and inform you about the monies you owe. Although they are obligated to send it to you, you may need to request it when it comes to this type of letter. And that request letter from you is called a debt verification letter.

Reviewing a Debt Validation Letter

If a collection agency's first contact with you is via a phone call, don't give them any personal or financial information until you have confirmed it's a legitimate debt collection agency. Better yet, insist they contact you in writing. Politely give them your mailing address and end the call. While they might not be scammers, they could be, and you would have no way of knowing during the course of a call.

Debt Verification Letter (From You to the Debt Collector)

A verification letter is a request to the collections agency to prove that you actually owe the money a collector claims.

Writing a Debt Verification Letter

This letter should ask the following:

Once they receive your debt verification letter, they must (again by law) stop all forms of communication with you until they have sent you their debt validation letter. They may not call you, write you a letter or report you to credit bureaus and wreak your credit rating.

Debt Validation Letter (From the Debt Collector to You)

If you get a debt validation letter or you ask for one, it needs to include the following information:

The Consumer Financial Protection Bureau (CFPB) is on your side, and they've drafted five specific sample letters you can use when it comes to dealing with debt collectors.

Reading a Debt Validation Letter

I can't give you better samples than the ones they provide for free:

This site also stresses that you don't procrastinate sending your debt verification letter. Thirty days seems to be the timeline the government typically sets for both you and the debt collector to respond to each other.

Please don't use the sample letters as legal advice, and if you're being sued or think you might be sued, they recommend you contact a lawyer and give some helpful advice on how to do so.

Back to the Process

Hopefully, the information about debt collection agencies and how to deal with them has reduced any potential panic or anxiety. You may owe money, but it's good to know you have the power of the US government behind you to make sure you're not bullied or harassed over it.

The Get Out of Debt Plan

Step 1: Do Your Math

The first step in your plan should be to figure out exactly how much you owe. Not just the loan amount but also the interest rate, term, and any other relevant details. Double-check that you haven't missed any debts you owe by looking at your credit report.

You can check this report every week for free through AnnualCreditReport.com until April 20 of next year. After that, you can check it for free once a year. Make sure to check from all three credit bureaus: Equifax, Experian, and TransUnion. Some lenders only report credit activity on one or two, so checking all three ensures you won't miss any important information.

Step 2: Verify the Debt

See above.

Step 3: Pay More than You Have To

While you may think this step is out of reach, once you understand how much money you'll save in interest, you might think it's worth the extra effort.

If you carry a $7,000 credit card balance (like 75% of all Americans) and the interest rate on the card is 17% APR, you'll likely need to make at least a $225 minimum payment. If you only make this minimum payment, it will take you almost 42 months to pay off your card. Assuming you don't add any more debt to the account.

You will have paid more than $2,295 in interest over the four years at this rate. Using this credit card payoff calculator, you can plug in the amount of alternate monthly payments and see how much quicker you can pay off the amount owed and what the total interest cost will be to do so.

Step 4: Get Creative

Two creative ways I've found to deal with debt are to take any money you get in the form of a tax refund, a birthday present, a stimulus check, or an inheritance and apply it against your loans. In order not to be a total killjoy, even if you put a portion (the more, the better) of this "windfall" money towards your loan, you can get free of debt sooner and save the amount of interest you would have accrued.

The other creative way to get out of debt faster is to spend less than you earn. Or earn more than you spend. Either way works.

Cut your budget by tightening your belt a bit. A great way to do this is to write down every single item you spend money on and then arrange them in order of importance. Paying the mortgage or rent will typically be at the top of the list, and a new pair of shoes will be further down the list. Decide if the item is a need or a want, and see where you can do without a "want" to save money.

Pick up a side hustle, a few extra shifts, or a part-time job and dedicate this money to paying off your debts.

The less debt you carry, the better your credit. The better your credit, the more opportunities and freedoms you will have to use your credit muscle for your good.

You may be wondering what it means when you see a notation on your credit report that says, "remark removed from account." Should you be worried? Is this a good sign?

Solution iconThis comment in and of itself isn't necessarily either good or bad. It means that a note — or "remark" — has been deleted from your credit file. This note, which could also be a statement or comment, can be attached to your account to explain and give context to anyone authorized to look at your credit report.

Remarks (or notes, statements, or comments) don't directly affect your credit score and aren't involved in calculating the score. What the remark refers to can certainly affect your score, but not the remark itself.

Checking Your Credit Report

In March this year, Nerd Wallet recommended you regularly check your credit information. While the Consumer Financial Protection Bureau suggests checking your credit reports at least once a year, credit expert John Ulzheimer says that checking them once a month is better.

Person Checking Credit Report

You can get your credit reports for free every week until the end of 2022. Due to the COVID-19 pandemic, Equifax, Experian, and TransUnion are making this offer. You can quickly and easily check your reports at the Annual Credit Report website and also get them over the phone by calling 1-877-322-8228 or by requesting a snail mail copy by writing to:

Annual Credit Report Request Service
PO Box 105281
Atlanta, GA 30348-5281

Who Can Add a Remark to Your Credit Report?

One of your lenders can add a remark to your credit account to give some more information about your account. Any remark they add and then remove will show this notation. It could be bad, good, or entirely neutral. Knowing you have had a remark removed isn't cause for worry.

At least, not yet.

Woman Reviewing Credit Report

You can also add a "consumer statement" to your credit report. You'll need to get in touch with the credit reporting agencies and ask for copies of your credit reports. Don't worry that this will negatively impact your credit score.

"Soft" Inquiries

No matter what you may have heard, Equifax says that checking your credit reports or scores won't impact your credit scores. On the contrary, they report that regularly checking your credit reports and credit scores is an excellent way to make sure the information is accurate.

Requesting Credit Report Copy

When you ask for a copy of your credit report or check your score, it's considered a soft inquiry, which doesn't affect your credit score. Other types of soft inquiries happen if a company sends you a promotional credit card offer or an existing lending account gets reviewed by companies you have an account with.

You can see these types of inquiries, and they'll stay on your credit report for 12 to 24 months.

"Hard" Inquiries

Unlike soft inquiries, hard inquiries do affect your credit score. There are two ways to make a hard inquiry — the first happens when you apply for a credit card. The second is when you apply for a loan and the lender checks out your credit history.

Applying For a Loan

Of course, these types of inquiries are perfectly legitimate, and everyone needs to do them occasionally. If you're buying a home, you'll want to shop around for the best mortgage rates, so you'll contact several lenders. The good news is that when you make multiple inquiries for a single mortgage, they're treated as one single inquiry as long as you don't spread them out over a period that's longer than 45 days.

Remarks Added to a Credit Report

Before a remark gets removed from your credit account, someone will have added a remark. You may get an alert from your credit-monitoring service that lets you know this has happened. Then again, you may not get a notification of a remark being added which is why it's a good idea to regularly check your reports and scores.

A Poor Credit Report

According to Finance Jar, there are several positive reasons why a remark was made on your account:

Some negative reasons why a remark could be made on your account:

Neutral reasons why a remark could be made on your account:

How Long a Remark Can Stay on Your Credit Report

The length of time a remark can stay on your credit report depends on three things:

If you put the remark there yourself, you can ask the credit bureau to take it off whenever you like. Unless you ask for it to be removed, it will stay there for one or two years, but not forever.

Credit Report Timeline

If a lender added the remark to your report, it would stay there for a specific amount of time depending on the type of remark:

Any unpaid credit card debt will disappear from an individual's credit report after 7 years. After this, any late payments associated with the unpaid debt won't affect your credit score. If a creditor chooses to sue, the case will be thrown out if you can prove that the debt is time-barred.

Remarks Removed from Your Credit Report

While remarks can be added to your credit report for good, bad, or neutral reasons, remarks are usually removed for positive or neutral reasons. There aren't really situations where a remark will be removed for a negative reason, as these types of remarks usually remain until the situation is resolved.

A Credit Report Remark

If you get an alert or you see that a remark has been removed when you check your report, it could mean that a payment status has changed, a credit dispute has been resolved, or an account has been deleted.

Dispute Filing Remark

As you may have reason to know, credit bureaus can make mistakes. The Federal Trade Union commissioned a study of the US credit-reporting industry and found that as much as five percent of consumers had inaccurate reporting on at least one of their three major credit reports.

The study also reported that:

"One in four consumers found errors on their credit reports that could affect their credit scores.
One in five consumers found an error that was corrected by a credit reporting agency (CRA) after it was disputed.
Four out of five consumers who filed disputes experienced a modification to their credit report.
Slightly more than one in 10 consumers saw a change in their credit score after the CRAs modified errors on their credit reports.
Approximately one in 20 consumers had a maximum score change of more than 25 points.
Only one in 250 consumers had a maximum score change of more than 100 points.

This FTC report is the first major study that looked at all the primary groups that participate in the credit reporting and scoring process:

Consumers
Lenders/data furnishers (including creditors, lenders, debt collection agencies, and the court system)
The Fair Isaac Corporation, which develops FICO credit scores
National credit reporting agencies (CRAs).

It was conducted with 1,001 participants who reviewed 2,968 credit reports with a study associate who helped them identify and correct possible errors on their credit reports."

Note iconIf you file a dispute on your credit report, an investigation will be opened on your account. You should expect to hear the results of this investigation within 30 days. And if the information is found to be wrong or incomplete, your report should be updated within about 30 days.

The act of adding a remark to dispute a charge on your credit score doesn't affect your score. It's the outcome of the dispute investigation that determines whether your credit score will take a hit.

Sending a Dispute Letter

Once you file a dispute, the Fair Credit Report Act requires the credit reporting agency to place an "XB" code on the item in question. This code stands for "Compliance Condition Code" and means consumer disputes and an investigation is in process.

When a potential lender sees that code on your account, they know a dispute is being actively investigated by the credit reporting agency. The impact of this is that the FICO score won't allow an item that is being disputed to harm your score.

Basically, they don't allow a disputed item to be considered when calculating your credit score. But if you are trying to qualify for a mortgage, most lenders won't consider your application until any disputes are resolved.

Lenders require every single dispute comment, unless it's a medical account, to be removed before they approve a home loan. This may be due to an automatic flag that gets raised with their automated underwriting system.

A more important reason why lenders can't disregard a disputed remark is that the remark changes the way your credit score is calculated. Most home loans are long-term, and it's simply too risky for the lenders not to see your true credit score, both positive and negative aspects.

Usually, these denials can be dealt with before you lose your opportunity to purchase your new home. The dispute needs to be taken care of, and you might need to write an explanatory letter before your credit can get re-pulled by the bank or mortgage agency.

If you're right or wrong about the dispute, your credit score might dip once a decision has been made. This has more to do with the impact of the removal of the XB code than with whether the dispute was judged to be accurate or inaccurate.

Should You Work to Remove Remarks from Your Report?

If the remark on your account is there for a positive or neutral reason, it doesn't make sense to spend time trying to remove it, especially as it's clear that your credit score isn't impacted or affected by the remark itself.

Where it might be worth trying to remove a remark from your account is when it's there for a negative reason. Even if you've been able to resolve why you received a negative remark in the first place, the remarks will still stay on your report until they age off.

Negative remarks will alert other potential lenders to any credit troubles you've had in the past. If you can, speak to a live agent and explain your situation and why it's important to get a remark removed in a timely fashion.

Person Managing Credit

FAQ Blog suggests the following six steps to remove negative remarks from your credit report:

  1. File a dispute with the credit reporting agency.
  2. File a dispute directly with the reporting business.
  3. Negotiate "pay-for-delete" with the creditor.
  4. Send a request for "goodwill deletion."
  5. Hire a credit repair service.
  6. Work with a credit counseling agency.

I'm passionate about the credit-scoring system and know how important your credit score is. And that's why I'm here every week, helping you understand what's at stake and how to take advantage of the system to improve your credit scores as fast as possible.